EfficiencyThe Responsive Organization is built to learn and respond rapidly by optimizing for the open flow of information; encouraging experimentation and learning on rapid cycles; and organizing as a network of employees, customers, and partners motivated by shared purpose.
The Shift
A number of fundamental shifts in corporate structures and information systems are required to take advantage of the increased speed of information.
From → To
Efficiency → Responsiveness
Hierarchies → Networks
Controlling → Empowering
Extrinsic Rewards → Intrinsic Motivation
Office & Office Hours → Anywhere & Anytime
Customers & Partners → Community