metrics

Introduction | The Guide to SaaS Metrics The Software as a Service (SaaS) model is different since the initial sale rarely covers the cost of acquiring the customer. Instead, SaaS companies recoup their upfront investment over time, often in monthly or annual subscription fees. The critical question is: How quickly can despair turn into profitability? And how big is the prize outside the triangle? CATEGORY DESCRIPTION METRICS Unit Economics How profitable is each customer relationship over its lifetime?...

The Tyranny of the Marginal User - by Ivan Vendrov How is it possible that software gets worse, not better, over time, despite billions of dollars of R&D and rapid progress in tooling and AI? What evil force, more powerful than Innovation and Progress, is at work here? … I call this force the Tyranny of the Marginal User. … a company with a billion-user product doesn’t actually care about its billion existing users....

Dr. Nicole Forsgren is a developer productivity and DevOps expert who works with engineering organizations to make work better. Best known as co-author of the Shingo Publication Award-winning book Accelerate and the DevOps Handbook, 2nd edition and author of the State of DevOps Reports, she has helped some of the biggest companies in the world transform their culture, processes, tech, and architecture. In today’s podcast, we discuss: Two frameworks for measuring developer productivity: DORA and SPACE Benchmarks for what good and great look like Common mistakes to avoid when measuring developer productivity Resources and tools for improving your metrics Signs your developer experience needs attention How to improve your developer experience Nicole’s Four-Box framework for thinking about data and relationships Chapters...