Mobile App Feedback | Atlassian JIRA Mobile Connect JIRA Mobile Connect is a free, open-source library for collecting feedback and engaging with your mobile users to improve the quality of your application. “Free” for anyone using JIRA .
“90-9-1” Rule for Participation Inequality: Lurkers vs. Contributors in Internet Communities In most online communities, 90% of users are lurkers who never contribute, 9% of users contribute a little, and 1% of users account for almost all the action.
Charm: Cure Customer Support Fatigue Charm helps you separate the act of answering an email from the act of doing the work that email implies. You’ll never have to keep an email in your inbox to remind you ever again. Customer support done right?
A while back, Widgetlabs (makers of Vodafone’s Update app for iPhone) was kind enough to ask about my complaints regarding the Vodafone Update app. Having setup version 2.0 of the app to connect to my Twitter, Facebook and LinkedIn accounts, here’s a quick list of my main impressions, in no particular order: Problems Poor timeline management, with several issues: Entries getting frequently out of chronological order, with the most recent ones appended after 1 month old entries, for example....