feedback

Management 3.0 Practices Finder | finders Management 3.0 moves beyond theory by providing an actionable set of tools and practices that grow leadership skills, encourage innovation, and increase happiness, to name just a few of the potential benefits. The M30 Finder groups the practices into seven categories: Tools for Engagement Tools for Effective Feedback Tools for Managing the System Tools to Support Innovation and Change Tools for Exploring Organizational Culture Tools for Team Exploration Tools for Measurement See also Liberating structures....

If they tell you how they think or feel, they’re most likely right. If they tell you what to do, they’re most likely wrong. From a comment on…

There are many guidelines on how to structure feedback but human nature is quite common. A simple mnemonic will help your recall your favourite framework when it matters the most — talk about what you “observe”, its “impact” and then “ask”.

Most information on feedback focuses on how to give negative feedback. But what about receiving negative feedback? How better would it be if both ends shared the burden of having productive conversations? Let’s put our egos to the side and be emphatic with those who give us criticism, so the burden isn’t on the speaker alone.

Doorbell.io – Gather in-app user feedback, simply, across multiple platforms, for free! Use our Javascript, iOS, and Android SDKs to set up Doorbell in your application. Or use the API if you want to build your own client. You have the option to send any feedback you receive straight to your Project Management System or Issue Tracker with just a couple of clicks.

There is, however, old wisdom — perhaps from an earlier version of the Mac HIG — that says how to create error messages: they should be of the form “Can’t x because of y.” They may optionally include additional detail and/or recovery steps. “Can’t x because of y. Something is true. Try a thing.” A similar form is this: “Noun can’t x because y.” (As in “‘Downloaded.app’ can’t be opened because it is from an unidentified developer....

Project hubs can help tame the chaos of the design process by providing a home base for all key design and development materials. Keep the design artifacts in the browser and give clients and colleagues quick insight into your project’s progress. (via Project Hubs: A Home Base for Design Projects ◆ 24 ways )

Helpshift | The customer support help desk for native apps Helpshift makes it easy to create that exceptional experience in native mobile apps, transforming customers into the most passionate sales team you could hope for, and loyal for life.

Apptentive – In-app feedback for iPhone application developers Easy feedback mechanisms for developers working on the iPhone & anything iOS. Make the best iPhone applications by communicating with your customers.

Mobile App Feedback | Atlassian JIRA Mobile Connect JIRA Mobile Connect is a free, open-source library for collecting feedback and engaging with your mobile users to improve the quality of your application. “Free” for anyone using JIRA .

“90-9-1” Rule for Participation Inequality: Lurkers vs. Contributors in Internet Communities In most online communities, 90% of users are lurkers who never contribute, 9% of users contribute a little, and 1% of users account for almost all the action.

Charm: Cure Customer Support Fatigue Charm helps you separate the act of answering an email from the act of doing the work that email implies. You’ll never have to keep an email in your inbox to remind you ever again. Customer support done right?

A while back, Widgetlabs (makers of Vodafone’s Update app for iPhone) was kind enough to ask about my complaints regarding the Vodafone Update app. Having setup version 2.0 of the app to connect to my Twitter, Facebook and LinkedIn accounts, here’s a quick list of my main impressions, in no particular order: Problems Poor timeline management, with several issues: Entries getting frequently out of chronological order, with the most recent ones appended after 1 month old entries, for example....