How to consistently make a newline inside a message, in the different messaging apps? 🟢 Alt+Enter = 83% 🟡 Shift+Enter = 67% 🔴 Fn+Enter = 33% Adium ✅ ❌ ✅ Facebook Comments ✅ ✅ ✅ Facebook Messages ❌ ✅ ❌ iMessage ✅ ❌ ❌ Skype ✅ ✅ ❌ Slack ✅ ✅ ❌
How To Not Suck Online Download a PDF poster of the below tips & tricks Clear Language Simplicity Visual Priority Create Intrigue Ten Ideas in ten Minutes Write a Good Brief Write the News Story Make me Look Good It Pays to be Remarkable Be Relevant Collaborate not Death by Committee Adapt or Die Tell a Story Use Humor Give People a Strong Call to Action
Help Scout — Help Desk Software | Customer Support Software Scalable customer support, no help desk headaches Invisible to Customers Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
Intercom | Communicate personally with every single customer Activate and retain more customers. Intercom combines marketing automation, CRM, and support in one simple app, making it remarkably easy to communicate with your customers at every stage of the funnnel.
Support Guidelines « Vesper Dave Wiskus ’ guidelines for handling @vesperapp support emails: Use Names Everyone Gets a Reply No Arguments Keep Records Be Honest Sooner is Better Ask for a Favor Say ‘Thank You’
Wireshark · Go deep. Wireshark is a free and open-source packet analyzer. It is used for network troubleshooting, analysis, software and communications protocol development, and education.
Get Your FAQs Straight: Convert Your Curious Customers You can improve your FAQ pages by… Streamlining navigation through questions Prioritizing clarity over precision in language Connecting the answers in FAQs to other steps in the sales funnel so that no visitor goes uncaptured
Helpshift | The customer support help desk for native apps Helpshift makes it easy to create that exceptional experience in native mobile apps, transforming customers into the most passionate sales team you could hope for, and loyal for life.
HockeyApp – Perfect. Your. Apps. HockeyApp is the best way to distribute your betas and collect live crash reports for beta and release apps on Mac OS X, iOS and Android.
Apptentive – In-app feedback for iPhone application developers Easy feedback mechanisms for developers working on the iPhone & anything iOS. Make the best iPhone applications by communicating with your customers.
Mobile App Feedback | Atlassian JIRA Mobile Connect JIRA Mobile Connect is a free, open-source library for collecting feedback and engaging with your mobile users to improve the quality of your application. “Free” for anyone using JIRA .
SnapEngage Live chat and more… SnapEngage live chat helps you to sell better and help your customer more effectively with both live chat and screen captures.
Charm: Cure Customer Support Fatigue Charm helps you separate the act of answering an email from the act of doing the work that email implies. You’ll never have to keep an email in your inbox to remind you ever again. Customer support done right?