How to consistently make a newline inside a message, in the different messaging apps? 🟢 Alt+Enter = 83% 🟡 Shift+Enter = 67% 🔴 Fn+Enter = 33% Adium ✅ ❌ ✅ Facebook Comments ✅ ✅ ✅ Facebook Messages ❌ ✅ ❌ iMessage ✅ ❌ ❌ Skype ✅ ✅ ❌ Slack ✅ ✅ ❌
A good error message has three parts: The problem – explains that an error has happened; The cause – explains what caused the problem; The solution – explains how to overcome the problem. After you ensure your message contains all these three parts, its time to review it. You need to edit it to ensure it: Is user centred – avoid jargon and words your audience will have an hard time understanding; Is direct – as William Strunk said, “Put statements in positive form....
How To Not Suck Online Download a PDF poster of the below tips & tricks Clear Language Simplicity Visual Priority Create Intrigue Ten Ideas in ten Minutes Write a Good Brief Write the News Story Make me Look Good It Pays to be Remarkable Be Relevant Collaborate not Death by Committee Adapt or Die Tell a Story Use Humor Give People a Strong Call to Action
Help Scout — Help Desk Software | Customer Support Software Scalable customer support, no help desk headaches Invisible to Customers Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
Intercom | Communicate personally with every single customer Activate and retain more customers. Intercom combines marketing automation, CRM, and support in one simple app, making it remarkably easy to communicate with your customers at every stage of the funnnel.
Support Guidelines « Vesper Dave Wiskus ’ guidelines for handling @vesperapp support emails: Use Names Everyone Gets a Reply No Arguments Keep Records Be Honest Sooner is Better Ask for a Favor Say ‘Thank You’
Wireshark · Go deep. Wireshark is a free and open-source packet analyzer. It is used for network troubleshooting, analysis, software and communications protocol development, and education.
Get Your FAQs Straight: Convert Your Curious Customers You can improve your FAQ pages by… Streamlining navigation through questions Prioritizing clarity over precision in language Connecting the answers in FAQs to other steps in the sales funnel so that no visitor goes uncaptured
Helpshift | The customer support help desk for native apps Helpshift makes it easy to create that exceptional experience in native mobile apps, transforming customers into the most passionate sales team you could hope for, and loyal for life.
HockeyApp – Perfect. Your. Apps. HockeyApp is the best way to distribute your betas and collect live crash reports for beta and release apps on Mac OS X, iOS and Android.