It’s time to be outcome driven - Felipe Castro - OKR Trainer, Speaker, Author As Benedict Evans points out, humans have a clear tendency when they get new tools: There’s an old saying that when we get a new tool, we begin by making it fit the old way of working, and then we change the way we work to fit the new tool. 99% of people make OKR fit their old way of working....
Illustation of how distributing work on 4 streams in parallel will delay the end date of all of them, even though it seems like you are making progress in all fronts. Contrast with the benefits of fully focusing on a single stream at a time, and the impact in has on the end date of 3 of the 4 streams, with the 4th one staying the same. Opportunity cost calculation - Google Drawings
Excessive complexity is nature’s punishment for organizations that are unable to make decisions. — Gregor Hohpe in The Architect Elevator You can trace its origin to my original blog post on IT complexity from 2018.
Seth’s Blog: More trouble than it’s worth In five words, that’s one secret to delight. When you do the work that others can’t possibly imagine doing, you set yourself apart. Seeking out the things that are more trouble than most people think they’re worth is a powerful place to be. The hard part, of course, is actually doing something that appears to be far more trouble than it’s worth.
The philosophy of great customer service | Derek Sivers (Actually, I prefer the term “client care”, since “client” implies a relationship, instead of “customer”, which is transactional. But I’ll use the normal term instead of confusing things by using mine.) You can afford to be generous The customer is more important than the company Customer service is a profit center Every interaction is your moment to shine Lose every fight Rebelliously right the wrongs of the world
Treat people at the end of the relationship like it’s the beginning, and there won’t be an end. Tony Robbins
Inspiration is perishable… Inspiration is like fresh fruit or milk: It has an expiration date. Jason Fried & David Heinemeier Hansson (via REWORK: The new business book from 37signals. ) If you want to do something, you’ve got to do it now. You can’t put it on a shelf and wait two months to get around to it. You can’t just say you’ll do it later. Later, you won’t be pumped up about it anymore....
How to Create a Business that Prints Money | Forever Jobless Step 1: How can you create something of value in a market better than what’s out there? Step 2: When you do that, how can you reach your potential audience? If you can answer “yes” to both, do you have something you think you’ll enjoy, and can make an amount of money that may be interesting to you? Cool. Jump in....
The default state of any new idea is failure. It’s the execution–the fight against inertia–that matters. Dustin Curtis (via The Fight ) It’s so easy to get stuck in the waiting place, putting things off until later, even when those things are vitally important to making your dreams come true. But the truth is that, in order to make progress, you need to physically and mentally fight against the momentum of ordinary events ....
Don’t hate, create. Ben Horowitz (in Can-Do vs. Can’t-Do Culture | Re/code )