๐Ÿ”— The philosophy of great customer service | Derek Sivers

The philosophy of great customer service | Derek Sivers (Actually, I prefer the term โ€œclient careโ€, since โ€œclientโ€ implies a relationship, instead of โ€œcustomerโ€, which is transactional. But Iโ€™ll use the normal term instead of confusing things by using mine.) You can afford to be generous The customer is more important than the company Customer service is a profit center Every interaction is your moment to shine Lose every fight Rebelliously right the wrongs of the world