compassion

There are many guidelines on how to structure feedback but human nature is quite common. A simple mnemonic will help your recall your favourite framework when it matters the most — talk about what you “observe”, its “impact” and then “ask”.

Most information on feedback focuses on how to give negative feedback. But what about receiving negative feedback? How better would it be if both ends shared the burden of having productive conversations? Let’s put our egos to the side and be emphatic with those who give us criticism, so the burden isn’t on the speaker alone.