🔗 The Tyranny of the Marginal User
The Tyranny of the Marginal User - by Ivan Vendrov How is it possible that software gets worse, not better, over time, despite billions of dollars of R&D and rapid progress in tooling and AI? What evil force, more powerful than Innovation and Progress, is at work here? … I call this force the Tyranny of the Marginal User. … a company with a billion-user product doesn’t actually care about its billion existing users....