… generally the guidelines are:

• If someone asks a question in the wrong channel, and you know the right channel, link their question in the right channel, tagging them, and explain why you’re making the handoff, along with any additional context you have.

• If someone asks a question in the wrong channel, and you’re not sure where it should go, link their question in a shared channel asking who can help, along with any additional context you have.

That’s it!

You can’t just recommend them, you have to encourage and reinforce them. They are premised on two values:

1. most people want to help their peers, and
2. most people want to get their own work done.

When inter-team support requests create a conflict between these two values, folks tend to resort to the quickest solution that meets both needs, the Cold Redirect. To break this tendency, you need to establish that a Warm Handoff is expected in lieu of a Cold Redirect, not just preferred.

See also, from Warm Handoffs Redux:

• No Wrong Doors. | Irrational Exuberance
• Postel’s Law “as sort of an overarching philosophy supporting Warm Handoffs and No Wrong Doors.”

1. Lack of Employee Buy-In
2. Disconnect from Reality
3. Limited Innovation
4. Reduced Employee Engagement
5. Resistance to Change
6. Lack of Adaptability
7. Erosion of Trust
8. Inequality and Hierarchical Structures
9. One-Size-Fits-All Approach
10. Cultural Mismatch
11. High Turnover

A culture that emerges organically from the collective values, beliefs, and behaviors of the workforce is more likely to be embraced, enduring, and aligned with the organization’s objectives.

Management 3.0 moves beyond theory by providing an actionable set of tools and practices that grow leadership skills, encourage innovation, and increase happiness, to name just a few of the potential benefits.

The M30 Finder groups the practices into seven categories:

• Tools for Engagement
• Tools for Effective Feedback
• Tools for Managing the System
• Tools to Support Innovation and Change
• Tools for Exploring Organizational Culture
• Tools for Team Exploration
• Tools for Measurement

See also Liberating structures.

Try to learn something about everything and everything about something.

Thomas Henry Huxley (via Donald Knuth )

Open Source: Building on the Shoulders of Giants

• CocoaPods.org – The Dependency Manager for Objective C
• Alcatraz : Xcode Package Manager

Tooling: Teaching a Computer to Fish

• nomad :: world-class command line utilities for iOS development
• xctool — replacement for Apple’s xcodebuild

(via Third Wave Objective-C // Speaker Deck )

( Source: http://cocoapods.org/ )

Everything is a Remix is produced by me, Kirby Ferguson, a New York-based filmmaker. This site is a companion piece to the four-part video series.

See also Kirby Ferguson: Embrace the remix | Video on TED.com